diff --git a/src/api/integrations/chatbot/typebot/services/typebot.service.ts b/src/api/integrations/chatbot/typebot/services/typebot.service.ts
index 01346fa6..5cf35c32 100644
--- a/src/api/integrations/chatbot/typebot/services/typebot.service.ts
+++ b/src/api/integrations/chatbot/typebot/services/typebot.service.ts
@@ -197,6 +197,9 @@ export class TypebotService extends BaseChatbotService<TypebotModel, any> {
    * Apply rich text formatting for TypeBot messages
    */
   private applyFormatting(element: any): string {
+    if (typeof element === 'string') return element;
+    if (!element) return '';
+
     let text = '';
 
     if (element.text) {