diff --git a/CHANGELOG.md b/CHANGELOG.md
index 856581b3..f23924f8 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -26,6 +26,7 @@
 * Added restart instance when update profile picture
 * Correction of chatwoot functioning with admin flows
 * Fixed problem that did not generate qrcode with the chatwoot_conversation_pending option enabled
+* Fixed issue where CSAT opened a new ticket when reopen_conversation was disabled
 
 ### Integrations
 
diff --git a/src/whatsapp/services/chatwoot.service.ts b/src/whatsapp/services/chatwoot.service.ts
index 26f4d573..c33095b4 100644
--- a/src/whatsapp/services/chatwoot.service.ts
+++ b/src/whatsapp/services/chatwoot.service.ts
@@ -1458,6 +1458,11 @@ export class ChatwootService {
         this.logger.verbose('get conversation message');
         const bodyMessage = await this.getConversationMessage(body.message);
 
+        if (bodyMessage.includes('Por favor, classifique esta conversa, http')) {
+          this.logger.verbose('conversation is closed');
+          return;
+        }
+
         const isMedia = this.isMediaMessage(body.message);
 
         const adsMessage = this.getAdsMessage(body.message);
diff --git a/src/whatsapp/services/whatsapp.service.ts b/src/whatsapp/services/whatsapp.service.ts
index 73cbfdf6..9d21ed0e 100644
--- a/src/whatsapp/services/whatsapp.service.ts
+++ b/src/whatsapp/services/whatsapp.service.ts
@@ -1777,7 +1777,7 @@ export class WAStartupService {
           this.logger.verbose('Sending data to webhook in event MESSAGES_UPSERT');
           this.sendDataWebhook(Events.MESSAGES_UPSERT, messageRaw);
 
-          if (this.localChatwoot.enabled) {
+          if (this.localChatwoot.enabled && !received.key.id.includes('@broadcast')) {
             const chatwootSentMessage = await this.chatwootService.eventWhatsapp(
               Events.MESSAGES_UPSERT,
               { instanceName: this.instance.name },