diff --git a/src/api/integrations/chatwoot/services/chatwoot.service.ts b/src/api/integrations/chatwoot/services/chatwoot.service.ts
index f209a9f3..f8ad2b28 100644
--- a/src/api/integrations/chatwoot/services/chatwoot.service.ts
+++ b/src/api/integrations/chatwoot/services/chatwoot.service.ts
@@ -741,7 +741,6 @@ export class ChatwootService {
       findByName = inbox.payload.find((inbox) => inbox.name === this.getClientCwConfig().name_inbox.split('-cwId-')[0]);
     }
 
-
     if (!findByName) {
       this.logger.warn('inbox not found');
       return null;
@@ -1907,7 +1906,8 @@ export class ChatwootService {
 
           let nameFile: string;
           const messageBody = body?.message[body?.messageType];
-          const originalFilename = messageBody?.fileName || messageBody?.message?.documentMessage?.fileName;
+          const originalFilename =
+            messageBody?.fileName || messageBody?.filename || messageBody?.message?.documentMessage?.fileName;
           if (originalFilename) {
             const parsedFile = path.parse(originalFilename);
             if (parsedFile.name && parsedFile.ext) {
diff --git a/src/api/services/channels/whatsapp.business.service.ts b/src/api/services/channels/whatsapp.business.service.ts
index 86178659..0bf73dbc 100644
--- a/src/api/services/channels/whatsapp.business.service.ts
+++ b/src/api/services/channels/whatsapp.business.service.ts
@@ -743,6 +743,7 @@ export class BusinessStartupService extends ChannelStartupService {
               [message['type']]: message['id'],
               preview_url: linkPreview,
               caption: message['caption'],
+              filename: message['fileName'],
             },
           };
           quoted ? (content.context = { message_id: quoted.id }) : content;
@@ -1212,7 +1213,7 @@ export class BusinessStartupService extends ChannelStartupService {
     try {
       const msg = data.message;
       this.logger.verbose('Getting base64 from media message');
-      const messageType = msg.messageType + 'Message';
+      const messageType = msg.messageType.includes('Message') ? msg.messageType : msg.messageType + 'Message';
       const mediaMessage = msg.message[messageType];
 
       this.logger.verbose('Media message downloaded');