diff --git a/src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts b/src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts
index 3e70b276..4211c6c7 100644
--- a/src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts
+++ b/src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts
@@ -1585,16 +1585,21 @@ export class ChatwootService {
 
   private getMessageContent(types: any) {
     const typeKey = Object.keys(types).find((key) => types[key] !== undefined);
-
-    const result = typeKey ? types[typeKey] : undefined;
-
+  
+    let result = typeKey ? types[typeKey] : undefined;
+  
+    // Remove externalAdReplyBody| in Chatwoot (Already Have)
+    if (result && typeof result === 'string' && result.includes('externalAdReplyBody|')) {
+      result = result.split('externalAdReplyBody|').filter(Boolean).join('');
+    }
+  
     if (typeKey === 'locationMessage' || typeKey === 'liveLocationMessage') {
       const latitude = result.degreesLatitude;
       const longitude = result.degreesLongitude;
-
+  
       const locationName = result?.name;
       const locationAddress = result?.address;
-
+  
       const formattedLocation =
         `*${i18next.t('cw.locationMessage.location')}:*\n\n` +
         `_${i18next.t('cw.locationMessage.latitude')}:_ ${latitude} \n` +
@@ -1603,7 +1608,7 @@ export class ChatwootService {
         (locationAddress ? `_${i18next.t('cw.locationMessage.locationAddress')}:_ ${locationAddress} \n` : '') +
         `_${i18next.t('cw.locationMessage.locationUrl')}:_ ` +
         `https://www.google.com/maps/search/?api=1&query=${latitude},${longitude}`;
-
+  
       return formattedLocation;
     }
 
diff --git a/src/utils/getConversationMessage.ts b/src/utils/getConversationMessage.ts
index fb08d9ea..3f8b5998 100644
--- a/src/utils/getConversationMessage.ts
+++ b/src/utils/getConversationMessage.ts
@@ -41,6 +41,9 @@ const getTypeMessage = (msg: any) => {
             : ''
         }`
       : undefined,
+    externalAdReplyBody: msg?.message?.extendedTextMessage?.contextInfo?.externalAdReply?.body
+      ? `externalAdReplyBody|${msg.message.extendedTextMessage.contextInfo.externalAdReply.body}`
+      : undefined,
   };
 
   const messageType = Object.keys(types).find((key) => types[key] !== undefined) || 'unknown';
@@ -49,9 +52,13 @@ const getTypeMessage = (msg: any) => {
 };
 
 const getMessageContent = (types: any) => {
-  const typeKey = Object.keys(types).find((key) => types[key] !== undefined);
+  const typeKey = Object.keys(types).find((key) => key !== 'externalAdReplyBody' && types[key] !== undefined);
 
-  const result = typeKey ? types[typeKey] : undefined;
+  let result = typeKey ? types[typeKey] : undefined;
+
+  if (types.externalAdReplyBody) {
+      result = result ? `${result}\n${types.externalAdReplyBody}` : types.externalAdReplyBody;
+  }
 
   return result;
 };