diff --git a/src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts b/src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts
index 8d5b2dab..0ceaa3eb 100644
--- a/src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts
+++ b/src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts
@@ -2531,6 +2531,9 @@ export class ChatwootService {
     if (!remoteJid) {
       return '';
     }
+    if (remoteJid.includes('@lid')) {
+      return remoteJid;
+    }
     return remoteJid.replace(/:\d+/, '').split('@')[0];
   }