diff --git a/src/whatsapp/services/chatwoot.service.ts b/src/whatsapp/services/chatwoot.service.ts
index fe11d083..cf32e00e 100644
--- a/src/whatsapp/services/chatwoot.service.ts
+++ b/src/whatsapp/services/chatwoot.service.ts
@@ -1019,10 +1019,12 @@ export class ChatwootService {
       this.logger.verbose('check if is group');
       const chatId =
         body.conversation.meta.sender?.phone_number?.replace('+', '') || body.conversation.meta.sender?.identifier;
+      // Chatwoot to Whatsapp
       const messageReceived = body.content
-        .replaceAll(/\*((?!\s)([^\n*]+?)(?<!\s))\*/g, '_$1_') // Substitui * por _
+        .replaceAll(/(?<!\*)\*((?!\s)([^\n*]+?)(?<!\s))\*(?!\*)/g, '_$1_') // Substitui * por _
         .replaceAll(/\*{2}((?!\s)([^\n*]+?)(?<!\s))\*{2}/g, '*$1*') // Substitui ** por *
-        .replace(/~{2}((?!\s)([^\n*]+?)(?<!\s))~{2}/g, '~$1~'); // Substitui ~~ por ~
+        .replaceAll(/~{2}((?!\s)([^\n*]+?)(?<!\s))~{2}/g, '~$1~') // Substitui ~~ por ~
+        .replaceAll(/(?<!`)`((?!\s)([^`*]+?)(?<!\s))`(?!`)/g, '```$1```'); // Substitui ` por ```
 
       const senderName = body?.sender?.name;
       const waInstance = this.waMonitor.waInstances[instance.instanceName];
@@ -1481,6 +1483,7 @@ export class ChatwootService {
 
         this.logger.verbose('get conversation message');
 
+        // Whatsapp to Chatwoot
         const bodyMessage = await this.getConversationMessage(body.message)
           .replaceAll(/\*((?!\s)([^\n*]+?)(?<!\s))\*/g, '**$1**')
           .replaceAll(/_((?!\s)([^\n_]+?)(?<!\s))_/g, '*$1*')