diff --git a/src/api/integrations/channel/meta/whatsapp.business.service.ts b/src/api/integrations/channel/meta/whatsapp.business.service.ts
index 1e4808c1..1f820d0e 100644
--- a/src/api/integrations/channel/meta/whatsapp.business.service.ts
+++ b/src/api/integrations/channel/meta/whatsapp.business.service.ts
@@ -668,6 +668,21 @@ export class BusinessStartupService extends ChannelStartupService {
 
         sendTelemetry(`received.message.${messageRaw.messageType ?? 'unknown'}`);
 
+        // Normalized order: Chatwoot first, then bot (consistent with Baileys channel)
+        if (this.configService.get<Chatwoot>('CHATWOOT').ENABLED && this.localChatwoot?.enabled) {
+          const chatwootSentMessage = await this.chatwootService.eventWhatsapp(
+            Events.MESSAGES_UPSERT,
+            { instanceName: this.instance.name, instanceId: this.instanceId },
+            messageRaw,
+          );
+
+          if (chatwootSentMessage) {
+            messageRaw.chatwootMessageId = chatwootSentMessage.id;
+            messageRaw.chatwootInboxId = chatwootSentMessage.inbox_id;
+            messageRaw.chatwootConversationId = chatwootSentMessage.conversation_id;
+          }
+        }
+
         this.sendDataWebhook(Events.MESSAGES_UPSERT, messageRaw);
 
         await chatbotController.emit({
@@ -677,20 +692,6 @@ export class BusinessStartupService extends ChannelStartupService {
           pushName: messageRaw.pushName,
         });
 
-        if (this.configService.get<Chatwoot>('CHATWOOT').ENABLED && this.localChatwoot?.enabled) {
-          const chatwootSentMessage = await this.chatwootService.eventWhatsapp(
-            Events.MESSAGES_UPSERT,
-            { instanceName: this.instance.name, instanceId: this.instanceId },
-            messageRaw,
-          );
-
-          if (chatwootSentMessage?.id) {
-            messageRaw.chatwootMessageId = chatwootSentMessage.id;
-            messageRaw.chatwootInboxId = chatwootSentMessage.id;
-            messageRaw.chatwootConversationId = chatwootSentMessage.id;
-          }
-        }
-
         if (!this.isMediaMessage(message) && message.type !== 'sticker') {
           await this.prismaRepository.message.create({
             data: messageRaw,
diff --git a/src/api/integrations/chatbot/base-chatbot.controller.ts b/src/api/integrations/chatbot/base-chatbot.controller.ts
index a5b83e25..4108785e 100644
--- a/src/api/integrations/chatbot/base-chatbot.controller.ts
+++ b/src/api/integrations/chatbot/base-chatbot.controller.ts
@@ -797,7 +797,7 @@ export abstract class BaseChatbotController<BotType = any, BotData extends BaseC
 
       if (this.checkIgnoreJids(settings?.ignoreJids, remoteJid)) return;
 
-      const session = await this.getSession(remoteJid, instance);
+      let session = await this.getSession(remoteJid, instance);
 
       const content = getConversationMessage(msg);
 
@@ -896,9 +896,9 @@ export abstract class BaseChatbotController<BotType = any, BotData extends BaseC
         return;
       }
 
-      // Skip if session exists but not awaiting user input
+      // If session is closed, nullify it so processBot creates a new conversation
       if (session && session.status === 'closed') {
-        return;
+        session = null;
       }
 
       // Merged settings
diff --git a/src/utils/findBotByTrigger.ts b/src/utils/findBotByTrigger.ts
index eea5db82..f151b29b 100644
--- a/src/utils/findBotByTrigger.ts
+++ b/src/utils/findBotByTrigger.ts
@@ -1,6 +1,8 @@
 import { advancedOperatorsSearch } from './advancedOperatorsSearch';
 
 export const findBotByTrigger = async (botRepository: any, content: string, instanceId: string) => {
+  const normalizedContent = content?.trim() || '';
+
   // Check for triggerType 'all' or 'none' (both should match any message)
   const findTriggerAllOrNone = await botRepository.findFirst({
     where: {
@@ -16,6 +18,12 @@ export const findBotByTrigger = async (botRepository: any, content: string, inst
     return findTriggerAllOrNone;
   }
 
+  // If content is empty (null, undefined, whitespace-only, or media-only messages),
+  // only 'all'/'none' triggers apply — skip keyword/regex matching
+  if (!normalizedContent) {
+    return null;
+  }
+
   const findTriggerAdvanced = await botRepository.findMany({
     where: {
       enabled: true,
diff --git a/src/utils/getConversationMessage.ts b/src/utils/getConversationMessage.ts
index 377df64c..5c5bcc3c 100644
--- a/src/utils/getConversationMessage.ts
+++ b/src/utils/getConversationMessage.ts
@@ -85,5 +85,6 @@ const getMessageContent = (types: any) => {
 export const getConversationMessage = (msg: any) => {
   const types = getTypeMessage(msg);
   const messageContent = getMessageContent(types);
-  return messageContent;
+
+  return messageContent ?? '';
 };