diff --git a/src/api/controllers/instance.controller.ts b/src/api/controllers/instance.controller.ts
index abe1dd3b..8adf2d57 100644
--- a/src/api/controllers/instance.controller.ts
+++ b/src/api/controllers/instance.controller.ts
@@ -65,6 +65,7 @@ export class InstanceController {
     chatwoot_reopen_conversation,
     chatwoot_conversation_pending,
     chatwoot_import_contacts,
+    chatwoot_name_inbox,
     chatwoot_import_messages,
     chatwoot_days_limit_import_messages,
     reject_call,
@@ -513,7 +514,7 @@ export class InstanceController {
           token: chatwoot_token,
           url: chatwoot_url,
           sign_msg: chatwoot_sign_msg || false,
-          name_inbox: instance.instanceName.split('-cwId-')[0],
+          name_inbox: chatwoot_name_inbox ?? instance.instanceName.split('-cwId-')[0],
           number,
           reopen_conversation: chatwoot_reopen_conversation || false,
           conversation_pending: chatwoot_conversation_pending || false,
@@ -577,7 +578,7 @@ export class InstanceController {
           import_messages: chatwoot_import_messages ?? true,
           days_limit_import_messages: chatwoot_days_limit_import_messages || 60,
           number,
-          name_inbox: instance.instanceName,
+          name_inbox: chatwoot_name_inbox ?? instance.instanceName,
           webhook_url: `${urlServer}/chatwoot/webhook/${encodeURIComponent(instance.instanceName)}`,
         },
       };
diff --git a/src/api/dto/instance.dto.ts b/src/api/dto/instance.dto.ts
index b703b9da..59c00a7d 100644
--- a/src/api/dto/instance.dto.ts
+++ b/src/api/dto/instance.dto.ts
@@ -30,6 +30,7 @@ export class InstanceDto {
   chatwoot_import_contacts?: boolean;
   chatwoot_import_messages?: boolean;
   chatwoot_days_limit_import_messages?: number;
+  chatwoot_name_inbox?: string;
   websocket_enabled?: boolean;
   websocket_events?: string[];
   rabbitmq_enabled?: boolean;
diff --git a/src/api/integrations/chatwoot/controllers/chatwoot.controller.ts b/src/api/integrations/chatwoot/controllers/chatwoot.controller.ts
index 2621465e..a70e70ff 100644
--- a/src/api/integrations/chatwoot/controllers/chatwoot.controller.ts
+++ b/src/api/integrations/chatwoot/controllers/chatwoot.controller.ts
@@ -55,9 +55,12 @@ export class ChatwootController {
       data.import_messages = false;
       data.days_limit_import_messages = 0;
       data.auto_create = false;
+      data.name_inbox = '';
     }
 
-    data.name_inbox = instance.instanceName;
+    if (!data.name_inbox || data.name_inbox === '') {
+      data.name_inbox = instance.instanceName;
+    }
 
     const result = await this.chatwootService.create(instance, data);
 
diff --git a/src/api/integrations/chatwoot/services/chatwoot.service.ts b/src/api/integrations/chatwoot/services/chatwoot.service.ts
index a7a0e2f7..e52a03d6 100644
--- a/src/api/integrations/chatwoot/services/chatwoot.service.ts
+++ b/src/api/integrations/chatwoot/services/chatwoot.service.ts
@@ -86,12 +86,13 @@ export class ChatwootService {
     return client;
   }
 
-  public getClientCwConfig(): ChatwootAPIConfig {
+  public getClientCwConfig(): ChatwootAPIConfig & { name_inbox: string } {
     return {
       basePath: this.provider.url,
       with_credentials: true,
       credentials: 'include',
       token: this.provider.token,
+      name_inbox: this.provider.name_inbox,
     };
   }
 
@@ -111,7 +112,7 @@ export class ChatwootService {
 
       await this.initInstanceChatwoot(
         instance,
-        instance.instanceName.split('-cwId-')[0],
+        data.name_inbox ?? instance.instanceName.split('-cwId-')[0],
         `${urlServer}/chatwoot/webhook/${encodeURIComponent(instance.instanceName)}`,
         true,
         data.number,
@@ -711,7 +712,7 @@ export class ChatwootService {
     }
 
     this.logger.verbose('find inbox by name');
-    const findByName = inbox.payload.find((inbox) => inbox.name === instance.instanceName.split('-cwId-')[0]);
+    const findByName = inbox.payload.find((inbox) => inbox.name === this.getClientCwConfig().name_inbox);
 
     if (!findByName) {
       this.logger.warn('inbox not found');
diff --git a/src/api/integrations/chatwoot/validate/chatwoot.schema.ts b/src/api/integrations/chatwoot/validate/chatwoot.schema.ts
index d2784daf..33652ec3 100644
--- a/src/api/integrations/chatwoot/validate/chatwoot.schema.ts
+++ b/src/api/integrations/chatwoot/validate/chatwoot.schema.ts
@@ -30,6 +30,7 @@ export const chatwootSchema: JSONSchema7 = {
     url: { type: 'string' },
     sign_msg: { type: 'boolean', enum: [true, false] },
     sign_delimiter: { type: ['string', 'null'] },
+    name_inbox: { type: ['string', 'null'] },
     reopen_conversation: { type: 'boolean', enum: [true, false] },
     conversation_pending: { type: 'boolean', enum: [true, false] },
     auto_create: { type: 'boolean', enum: [true, false] },