diff --git a/src/whatsapp/services/chatwoot.service.ts b/src/whatsapp/services/chatwoot.service.ts
index 729dcb31..c725e246 100644
--- a/src/whatsapp/services/chatwoot.service.ts
+++ b/src/whatsapp/services/chatwoot.service.ts
@@ -447,29 +447,28 @@ export class ChatwootService {
   }
 
   private getSearchableFields() {
-    return ['identifier', 'phone_number', 'name', 'email'];
+    return ['phone_number'];
   }
 
   private getFilterPayload(query: string) {
-    const payload = [];
-    const values = this.getNumbers(query);
+    const filterPayload = [];
 
-    const fields = this.getSearchableFields();
+    const numbers = this.getNumbers(query);
+    const fieldsToSearch = this.getSearchableFields();
 
-    fields.forEach((field, index1) => {
-      values.forEach((number, index2) => {
-        const queryOperator = fields.length - 1 === index1 && values.length - 1 === index2 ? null : 'OR';
-        payload.push({
+    fieldsToSearch.forEach((field, index1) => {
+      numbers.forEach((number, index2) => {
+        const queryOperator = fieldsToSearch.length - 1 === index1 && numbers.length - 1 === index2 ? null : 'OR';
+        filterPayload.push({
           attribute_key: field,
-          filter_operator: 'contains',
-          values: [number],
+          filter_operator: 'equal_to',
+          values: [number.replace('+', '')],
           query_operator: queryOperator,
         });
       });
     });
 
-    this.logger.verbose('Payload: ' + JSON.stringify(payload));
-    return payload;
+    return filterPayload;
   }
   public async createConversation(instance: InstanceDto, body: any) {
     this.logger.verbose('create conversation to instance: ' + instance.instanceName);