diff --git a/src/whatsapp/controllers/chatwoot.controller.ts b/src/whatsapp/controllers/chatwoot.controller.ts
index 9dc493dc..46b93aee 100644
--- a/src/whatsapp/controllers/chatwoot.controller.ts
+++ b/src/whatsapp/controllers/chatwoot.controller.ts
@@ -52,7 +52,7 @@ export class ChatwootController {
 
     const response = {
       ...result,
-      webhook_url: `${urlServer}/chatwoot/webhook/${instance.instanceName}`,
+      webhook_url: `${urlServer}/chatwoot/webhook/${encodeURIComponent(instance.instanceName)}`,
     };
 
     return response;
@@ -78,7 +78,7 @@ export class ChatwootController {
 
     const response = {
       ...result,
-      webhook_url: `${urlServer}/chatwoot/webhook/${instance.instanceName}`,
+      webhook_url: `${urlServer}/chatwoot/webhook/${encodeURIComponent(instance.instanceName)}`,
     };
 
     return response;
diff --git a/src/whatsapp/services/monitor.service.ts b/src/whatsapp/services/monitor.service.ts
index c0b9b610..f64c9a54 100644
--- a/src/whatsapp/services/monitor.service.ts
+++ b/src/whatsapp/services/monitor.service.ts
@@ -94,7 +94,7 @@ export class WAMonitoringService {
         if (findChatwoot && findChatwoot.enabled) {
           chatwoot = {
             ...findChatwoot,
-            webhook_url: `${urlServer}/chatwoot/webhook/${key}`,
+            webhook_url: `${urlServer}/chatwoot/webhook/${encodeURIComponent(key)}`,
           };
         }