diff --git a/src/whatsapp/services/chatwoot.service.ts b/src/whatsapp/services/chatwoot.service.ts
index 7aa62994..86fbf13a 100644
--- a/src/whatsapp/services/chatwoot.service.ts
+++ b/src/whatsapp/services/chatwoot.service.ts
@@ -1019,7 +1019,13 @@ export class ChatwootService {
       this.logger.verbose('check if is group');
       const chatId =
         body.conversation.meta.sender?.phone_number?.replace('+', '') || body.conversation.meta.sender?.identifier;
-      const messageReceived = body.content;
+      // Alterado por Edison Martins em 16/12/2023
+      // const messageReceived = body.content;
+      const messageReceived = body.content
+        .replaceAll(/\*((?!\s)([^\n*]+?)(?<!\s))\*/g, '_$1_') // Substitui * por _
+        .replaceAll(/\*{2}((?!\s)([^\n*]+?)(?<!\s))\*{2}/g, '*$1*') // Substitui ** por *
+        .replace(/~{2}((?!\s)([^\n*]+?)(?<!\s))~{2}/g, '~$1~'); // Substitui ~~ por ~
+
       const senderName = body?.sender?.name;
       const waInstance = this.waMonitor.waInstances[instance.instanceName];
 
@@ -1470,7 +1476,15 @@ export class ChatwootService {
         }
 
         this.logger.verbose('get conversation message');
-        const bodyMessage = await this.getConversationMessage(body.message);
+
+        // Alterado por Edison Martins em 15/12/2023
+        // const bodyMessage = await this.getConversationMessage(body.message);
+        const bodyMessage = await this.getConversationMessage(body.message)
+          .replaceAll(/\*((?!\s)([^\n*]+?)(?<!\s))\*/g, '**$1**')
+          .replaceAll(/_((?!\s)([^\n_]+?)(?<!\s))_/g, '*$1*')
+          .replaceAll(/~((?!\s)([^\n~]+?)(?<!\s))~/g, '~~$1~~');
+
+        this.logger.verbose('body message: ' + bodyMessage);
 
         if (bodyMessage && bodyMessage.includes('Por favor, classifique esta conversa, http')) {
           this.logger.verbose('conversation is closed');