diff --git a/src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts b/src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts
index 27968f47..8e20b93c 100644
--- a/src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts
+++ b/src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts
@@ -1477,7 +1477,7 @@ export class ChatwootService {
     let inReplyToExternalId = null;
 
     if (msg) {
-      inReplyToExternalId = msg.message?.extendedTextMessage?.contextInfo?.stanzaId;
+      inReplyToExternalId = msg.message?.extendedTextMessage?.contextInfo?.stanzaId ?? msg.contextInfo?.stanzaId;
       if (inReplyToExternalId) {
         const message = await this.getMessageByKeyId(instance, inReplyToExternalId);
         if (message?.chatwootMessageId) {