diff --git a/src/whatsapp/controllers/chatwoot.controller.ts b/src/whatsapp/controllers/chatwoot.controller.ts
index c48e9285..e5887d26 100644
--- a/src/whatsapp/controllers/chatwoot.controller.ts
+++ b/src/whatsapp/controllers/chatwoot.controller.ts
@@ -45,4 +45,11 @@ export class ChatwootController {
     logger.verbose('requested findChatwoot from ' + instance.instanceName + ' instance');
     return this.chatwootService.find(instance);
   }
+
+  public async receiveWebhook(instance: InstanceDto, data: any) {
+    logger.verbose(
+      'requested receiveWebhook from ' + instance.instanceName + ' instance',
+    );
+    return this.chatwootService.receiveWebhook(instance, data);
+  }
 }
diff --git a/src/whatsapp/models/chatwoot.model.ts b/src/whatsapp/models/chatwoot.model.ts
index cb298c91..1ecdcf82 100644
--- a/src/whatsapp/models/chatwoot.model.ts
+++ b/src/whatsapp/models/chatwoot.model.ts
@@ -3,6 +3,7 @@ import { dbserver } from '../../db/db.connect';
 
 export class ChatwootRaw {
   _id?: string;
+  enabled?: boolean;
   account_id?: string;
   token?: string;
   url?: string;
@@ -11,6 +12,7 @@ export class ChatwootRaw {
 
 const chatwootSchema = new Schema<ChatwootRaw>({
   _id: { type: String, _id: true },
+  enabled: { type: Boolean, required: true },
   account_id: { type: String, required: true },
   token: { type: String, required: true },
   url: { type: String, required: true },
diff --git a/src/whatsapp/routers/chatwoot.router.ts b/src/whatsapp/routers/chatwoot.router.ts
index a31c42b1..3d87f137 100644
--- a/src/whatsapp/routers/chatwoot.router.ts
+++ b/src/whatsapp/routers/chatwoot.router.ts
@@ -46,11 +46,21 @@ export class ChatwootRouter extends RouterBroker {
 
         res.status(HttpStatus.OK).json(response);
       })
-      .post(this.routerPath('webhook'), ...guards, async (req, res) => {
-        const { body } = req;
-        const { instance } = req.query;
+      .post(this.routerPath('webhook'), async (req, res) => {
+        logger.verbose('request received in findChatwoot');
+        logger.verbose('request body: ');
+        logger.verbose(req.body);
 
-        res.status(HttpStatus.OK).json({ message: 'bot' });
+        logger.verbose('request query: ');
+        logger.verbose(req.query);
+        const response = await this.dataValidate<InstanceDto>({
+          request: req,
+          schema: instanceNameSchema,
+          ClassRef: InstanceDto,
+          execute: (instance, data) => chatwootController.receiveWebhook(instance, data),
+        });
+
+        res.status(HttpStatus.OK).json(response);
       });
   }
 
diff --git a/src/whatsapp/services/chatwoot.service.ts b/src/whatsapp/services/chatwoot.service.ts
index 42d17d56..6cfc3aab 100644
--- a/src/whatsapp/services/chatwoot.service.ts
+++ b/src/whatsapp/services/chatwoot.service.ts
@@ -1,11 +1,16 @@
 import { InstanceDto } from '../dto/instance.dto';
+import path from 'path';
 import { ChatwootDto } from '../dto/chatwoot.dto';
 import { WAMonitoringService } from './monitor.service';
 import { Logger } from '../../config/logger.config';
 import ChatwootClient from '@figuro/chatwoot-sdk';
-import { createReadStream, unlinkSync } from 'fs';
+import { createReadStream, unlinkSync, writeFileSync } from 'fs';
 import axios from 'axios';
 import FormData from 'form-data';
+import { SendTextDto } from '../dto/sendMessage.dto';
+import mimeTypes from 'mime-types';
+import { SendAudioDto } from '../dto/sendMessage.dto';
+import { SendMediaDto } from '../dto/sendMessage.dto';
 
 export class ChatwootService {
   constructor(private readonly waMonitor: WAMonitoringService) {}
@@ -71,7 +76,7 @@ export class ChatwootService {
     }
 
     const contact = await client.contact.getContactable({
-      accountId: this.provider.accountId,
+      accountId: this.provider.account_id,
       id,
     });
 
@@ -92,7 +97,7 @@ export class ChatwootService {
     }
 
     const contact = await client.contacts.create({
-      accountId: this.provider.accountId,
+      accountId: this.provider.account_id,
       data: {
         inbox_id: inboxId,
         name: name || phoneNumber,
@@ -115,7 +120,7 @@ export class ChatwootService {
     }
 
     const contact = await client.contacts.update({
-      accountId: this.provider.accountId,
+      accountId: this.provider.account_id,
       id,
       data,
     });
@@ -131,7 +136,7 @@ export class ChatwootService {
     }
 
     const contact = await client.contacts.search({
-      accountId: this.provider.accountId,
+      accountId: this.provider.account_id,
       q: `+${phoneNumber}`,
     });
 
@@ -145,8 +150,8 @@ export class ChatwootService {
       throw new Error('client not found');
     }
 
-    const chatId = body.data.key.remoteJid.split('@')[0];
-    const nameContact = !body.data.key.fromMe ? body.data.pushName : chatId;
+    const chatId = body.key.remoteJid.split('@')[0];
+    const nameContact = !body.key.fromMe ? body.pushName : chatId;
 
     const filterInbox = await this.getInbox(instance);
 
@@ -156,14 +161,14 @@ export class ChatwootService {
 
     const contactId = contact.id || contact.payload.contact.id;
 
-    if (!body.data.key.fromMe && contact.name === chatId && nameContact !== chatId) {
+    if (!body.key.fromMe && contact.name === chatId && nameContact !== chatId) {
       await this.updateContact(instance, contactId, {
         name: nameContact,
       });
     }
 
     const contactConversations = (await client.contacts.listConversations({
-      accountId: this.provider.accountId,
+      accountId: this.provider.account_id,
       id: contactId,
     })) as any;
 
@@ -178,7 +183,7 @@ export class ChatwootService {
     }
 
     const conversation = await client.conversations.create({
-      accountId: this.provider.accountId,
+      accountId: this.provider.account_id,
       data: {
         contact_id: `${contactId}`,
         inbox_id: `${filterInbox.id}`,
@@ -196,9 +201,12 @@ export class ChatwootService {
     }
 
     const inbox = (await client.inboxes.list({
-      accountId: this.provider.accountId,
+      accountId: this.provider.account_id,
     })) as any;
-    const findByName = inbox.payload.find((inbox) => inbox.name === instance);
+
+    const findByName = inbox.payload.find(
+      (inbox) => inbox.name === instance.instanceName,
+    );
     return findByName;
   }
 
@@ -216,7 +224,7 @@ export class ChatwootService {
     const client = await this.clientCw(instance);
 
     const message = await client.messages.create({
-      accountId: this.provider.accountId,
+      accountId: this.provider.account_id,
       conversationId: conversationId,
       data: {
         content: content,
@@ -245,16 +253,17 @@ export class ChatwootService {
     const filterInbox = await this.getInbox(instance);
 
     const findConversation = await client.conversations.list({
-      accountId: this.provider.accountId,
+      accountId: this.provider.account_id,
       inboxId: filterInbox.id,
     });
+
     const conversation = findConversation.data.payload.find(
       (conversation) =>
         conversation?.meta?.sender?.id === contact.id && conversation.status === 'open',
     );
 
     const message = await client.messages.create({
-      accountId: this.provider.accountId,
+      accountId: this.provider.account_id,
       conversationId: conversation.id,
       data: {
         content: content,
@@ -285,7 +294,7 @@ export class ChatwootService {
     const config = {
       method: 'post',
       maxBodyLength: Infinity,
-      url: `${this.provider.url}/api/v1/accounts/${this.provider.accountId}/conversations/${conversationId}/messages`,
+      url: `${this.provider.url}/api/v1/accounts/${this.provider.account_id}/conversations/${conversationId}/messages`,
       headers: {
         api_access_token: this.provider.token,
         ...data.getHeaders(),
@@ -315,7 +324,7 @@ export class ChatwootService {
     const filterInbox = await this.getInbox(instance);
 
     const findConversation = await client.conversations.list({
-      accountId: this.provider.accountId,
+      accountId: this.provider.account_id,
       inboxId: filterInbox.id,
     });
     const conversation = findConversation.data.payload.find(
@@ -338,7 +347,7 @@ export class ChatwootService {
     const config = {
       method: 'post',
       maxBodyLength: Infinity,
-      url: `${this.provider.url}/api/v1/accounts/${this.provider.accountId}/conversations/${conversation.id}/messages`,
+      url: `${this.provider.url}/api/v1/accounts/${this.provider.account_id}/conversations/${conversation.id}/messages`,
       headers: {
         api_access_token: this.provider.token,
         ...data.getHeaders(),
@@ -355,7 +364,360 @@ export class ChatwootService {
     }
   }
 
-  public async chatwootWebhook(instance: InstanceDto, body: any) {
-    return true;
+  public async sendAttachment(
+    waInstance: any,
+    number: string,
+    media: any,
+    caption?: string,
+  ) {
+    try {
+      const parts = media.split('/');
+      const fileName = decodeURIComponent(parts[parts.length - 1]);
+
+      const mimeType = mimeTypes.lookup(fileName).toString();
+
+      let type = 'document';
+
+      switch (mimeType.split('/')[0]) {
+        case 'image':
+          type = 'image';
+          break;
+        case 'video':
+          type = 'video';
+          break;
+        case 'audio':
+          type = 'audio';
+          break;
+        default:
+          type = 'document';
+          break;
+      }
+
+      if (type === 'audio') {
+        const data: SendAudioDto = {
+          number: number,
+          audioMessage: {
+            audio: media,
+          },
+          options: {
+            delay: 1200,
+            presence: 'recording',
+          },
+        };
+
+        await waInstance?.audioWhatsapp(data);
+
+        return;
+      }
+
+      const data: SendMediaDto = {
+        number: number,
+        mediaMessage: {
+          mediatype: type as any,
+          fileName: fileName,
+          media: media,
+        },
+        options: {
+          delay: 1200,
+          presence: 'composing',
+        },
+      };
+
+      if (caption && type !== 'audio') {
+        data.mediaMessage.caption = caption;
+      }
+
+      await waInstance?.mediaMessage(data);
+
+      return;
+    } catch (error) {
+      throw new Error(error);
+    }
+  }
+
+  public async receiveWebhook(instance: InstanceDto, body: any) {
+    try {
+      if (!body?.conversation || body.private) return { message: 'bot' };
+
+      const chatId = body.conversation.meta.sender.phone_number.replace('+', '');
+      const messageReceived = body.content;
+      const senderName = body?.sender?.name;
+      const accountId = body.account.id as number;
+      const waInstance = this.waMonitor.waInstances[instance.instanceName];
+
+      if (chatId === '123456' && body.message_type === 'outgoing') {
+        const command = messageReceived.replace('/', '');
+
+        if (command === 'iniciar') {
+          const state = waInstance?.connectionStatus?.state;
+
+          if (state !== 'open') {
+            await waInstance.connectToWhatsapp();
+          } else {
+            await this.createBotMessage(
+              instance,
+              `🚨 Instância ${body.inbox.name} já está conectada.`,
+              'incoming',
+            );
+          }
+        }
+
+        if (command === 'status') {
+          const state = waInstance?.connectionStatus?.state;
+
+          if (!state) {
+            await this.createBotMessage(
+              instance,
+              `⚠️ Instância ${body.inbox.name} não existe.`,
+              'incoming',
+            );
+          }
+
+          if (state) {
+            await this.createBotMessage(
+              instance,
+              `⚠️ Status da instância ${body.inbox.name}: *${state}*`,
+              'incoming',
+            );
+          }
+        }
+
+        if (command === 'desconectar') {
+          const msgLogout = `🚨 Desconectando Whatsapp da caixa de entrada *${body.inbox.name}*: `;
+
+          await this.createBotMessage(instance, msgLogout, 'incoming');
+          await waInstance?.client?.logout('Log out instance: ' + instance.instanceName);
+          await waInstance?.client?.ws?.close();
+        }
+      }
+
+      if (
+        body.message_type === 'outgoing' &&
+        body?.conversation?.messages?.length &&
+        chatId !== '123456'
+      ) {
+        // if (IMPORT_MESSAGES_SENT && messages_sent.includes(body.id)) {
+        //   console.log(`🚨 Não importar mensagens enviadas, ficaria duplicado.`);
+
+        //   const indexMessage = messages_sent.indexOf(body.id);
+        //   messages_sent.splice(indexMessage, 1);
+
+        //   return { message: 'bot' };
+        // }
+
+        let formatText: string;
+        if (senderName === null || senderName === undefined) {
+          formatText = messageReceived;
+        } else {
+          // formatText = TOSIGN ? `*${senderName}*: ${messageReceived}` : messageReceived;
+          formatText = `*${senderName}*: ${messageReceived}`;
+        }
+
+        for (const message of body.conversation.messages) {
+          if (message.attachments && message.attachments.length > 0) {
+            for (const attachment of message.attachments) {
+              console.log(attachment);
+              if (!messageReceived) {
+                formatText = null;
+              }
+
+              await this.sendAttachment(
+                waInstance,
+                chatId,
+                attachment.data_url,
+                formatText,
+              );
+            }
+          } else {
+            const data: SendTextDto = {
+              number: chatId,
+              textMessage: {
+                text: formatText,
+              },
+              options: {
+                delay: 1200,
+                presence: 'composing',
+              },
+            };
+
+            await waInstance?.textMessage(data);
+          }
+        }
+      }
+
+      return { message: 'bot' };
+    } catch (error) {
+      console.log(error);
+
+      return { message: 'bot' };
+    }
+  }
+
+  private isMediaMessage(message: any) {
+    const media = [
+      'imageMessage',
+      'documentMessage',
+      'audioMessage',
+      'videoMessage',
+      'stickerMessage',
+    ];
+
+    const messageKeys = Object.keys(message);
+    return messageKeys.some((key) => media.includes(key));
+  }
+
+  private getTypeMessage(msg: any) {
+    const types = {
+      conversation: msg.conversation,
+      imageMessage: msg.imageMessage?.caption,
+      videoMessage: msg.videoMessage?.caption,
+      extendedTextMessage: msg.extendedTextMessage?.text,
+      messageContextInfo: msg.messageContextInfo?.stanzaId,
+      stickerMessage: msg.stickerMessage?.fileSha256.toString('base64'),
+      documentMessage: msg.documentMessage?.caption,
+      audioMessage: msg.audioMessage?.caption,
+    };
+
+    return types;
+  }
+
+  private getMessageContent(types: any) {
+    const typeKey = Object.keys(types).find((key) => types[key] !== undefined);
+    return typeKey ? types[typeKey] : undefined;
+  }
+
+  private getConversationMessage(msg: any) {
+    const types = this.getTypeMessage(msg);
+
+    const messageContent = this.getMessageContent(types);
+
+    return messageContent;
+  }
+
+  public async eventWhatsapp(event: string, instance: InstanceDto, body: any) {
+    try {
+      const client = await this.clientCw(instance);
+
+      if (!client) {
+        throw new Error('client not found');
+      }
+
+      const waInstance = this.waMonitor.waInstances[instance.instanceName];
+
+      if (event === 'messages.upsert') {
+        // if (body.key.fromMe && !IMPORT_MESSAGES_SENT) {
+        //   return;
+        // }
+
+        if (body.key.remoteJid === 'status@broadcast') {
+          console.log(`🚨 Ignorando status do whatsapp.`);
+          return;
+        }
+
+        const getConversion = await this.createConversation(instance, body);
+        const messageType = body.key.fromMe ? 'outgoing' : 'incoming';
+
+        if (!getConversion) {
+          console.log('🚨 Erro ao criar conversa');
+          return;
+        }
+
+        const isMedia = this.isMediaMessage(body.message);
+
+        const bodyMessage = await this.getConversationMessage(body.message);
+
+        if (isMedia) {
+          const downloadBase64 = await waInstance?.getBase64FromMediaMessage({
+            message: {
+              ...body,
+            },
+          });
+
+          const random = Math.random().toString(36).substring(7);
+          const nameFile = `${random}.${mimeTypes.extension(downloadBase64.mimetype)}`;
+
+          const fileData = Buffer.from(downloadBase64.base64, 'base64');
+
+          const fileName = `${path.join(waInstance?.storePath, 'temp', `${nameFile}`)}`;
+
+          writeFileSync(fileName, fileData, 'utf8');
+
+          return await this.sendData(getConversion, fileName, messageType, bodyMessage);
+        }
+
+        const send = await this.createMessage(
+          instance,
+          getConversion,
+          bodyMessage,
+          messageType,
+        );
+
+        return send;
+      }
+
+      if (event === 'status.instance') {
+        const data = body;
+        const inbox = await this.getInbox(instance);
+        const msgStatus = `⚡️ Status da instância ${inbox.name}: ${data.status}`;
+        await this.createBotMessage(instance, msgStatus, 'incoming');
+      }
+
+      if (event === 'connection.update') {
+        if (body.state === 'open') {
+          const msgConnection = `🚀 Conexão realizada com sucesso!`;
+          await this.createBotMessage(instance, msgConnection, 'incoming');
+        }
+      }
+
+      if (event === 'contacts.update') {
+        const data = body;
+
+        if (data.length) {
+          for (const item of data) {
+            const number = item.id.split('@')[0];
+            const photo = item.profilePictureUrl || null;
+            const find = await this.findContact(instance, number);
+
+            if (find) {
+              await this.updateContact(instance, find.id, {
+                avatar_url: photo,
+              });
+            }
+          }
+        }
+      }
+
+      if (event === 'qrcode.updated') {
+        if (body.statusCode === 500) {
+          const erroQRcode = `🚨 Limite de geração de QRCode atingido, para gerar um novo QRCode, envie a mensagem /iniciar novamente.`;
+          return await this.createBotMessage(instance, erroQRcode, 'incoming');
+        } else {
+          const fileData = Buffer.from(
+            body?.qrcode.base64.replace('data:image/png;base64,', ''),
+            'base64',
+          );
+
+          const fileName = `${path.join(
+            waInstance?.storePath,
+            'temp',
+            `${`${instance}.png`}`,
+          )}`;
+
+          writeFileSync(fileName, fileData, 'utf8');
+
+          await this.createBotQr(
+            instance,
+            'QRCode gerado com sucesso!',
+            'incoming',
+            fileName,
+          );
+
+          const msgQrCode = `⚡️ QRCode gerado com sucesso!\n\nDigitalize este código QR nos próximos 40 segundos:`;
+          await this.createBotMessage(instance, msgQrCode, 'incoming');
+        }
+      }
+    } catch (error) {
+      console.log(error);
+    }
   }
 }
diff --git a/src/whatsapp/services/whatsapp.service.ts b/src/whatsapp/services/whatsapp.service.ts
index f7da72ef..0f756d18 100644
--- a/src/whatsapp/services/whatsapp.service.ts
+++ b/src/whatsapp/services/whatsapp.service.ts
@@ -122,6 +122,8 @@ import sharp from 'sharp';
 import { RedisCache } from '../../db/redis.client';
 import { Log } from '../../config/env.config';
 import ProxyAgent from 'proxy-agent';
+import { ChatwootService } from './chatwoot.service';
+import { waMonitor } from '../whatsapp.module';
 
 export class WAStartupService {
   constructor(
@@ -141,12 +143,14 @@ export class WAStartupService {
   private readonly localWebhook: wa.LocalWebHook = {};
   private readonly localChatwoot: wa.LocalChatwoot = {};
   private stateConnection: wa.StateConnection = { state: 'close' };
-  private readonly storePath = join(ROOT_DIR, 'store');
+  public readonly storePath = join(ROOT_DIR, 'store');
   private readonly msgRetryCounterCache: CacheStore = new NodeCache();
   private readonly userDevicesCache: CacheStore = new NodeCache();
   private endSession = false;
   private logBaileys = this.configService.get<Log>('LOG').BAILEYS;
 
+  private chatwootService = new ChatwootService(waMonitor);
+
   public set instanceName(name: string) {
     this.logger.verbose(`Initializing instance '${name}'`);
     if (!name) {
@@ -161,6 +165,17 @@ export class WAStartupService {
       instance: this.instance.name,
       status: 'created',
     });
+
+    if (this.localChatwoot.enabled) {
+      this.chatwootService.eventWhatsapp(
+        Events.STATUS_INSTANCE,
+        { instanceName: this.instance.name },
+        {
+          instance: this.instance.name,
+          status: 'created',
+        },
+      );
+    }
   }
 
   public get instanceName() {
@@ -270,6 +285,24 @@ export class WAStartupService {
     return data;
   }
 
+  private async loadChatwoot() {
+    this.logger.verbose('Loading chatwoot');
+    const data = await this.repository.chatwoot.find(this.instanceName);
+    this.localChatwoot.enabled = data?.enabled;
+    this.logger.verbose(`Chatwoot enabled: ${this.localChatwoot.enabled}`);
+
+    this.localChatwoot.account_id = data?.account_id;
+    this.logger.verbose(`Chatwoot account id: ${this.localChatwoot.account_id}`);
+
+    this.localChatwoot.token = data?.token;
+    this.logger.verbose(`Chatwoot token: ${this.localChatwoot.token}`);
+
+    this.localChatwoot.url = data?.url;
+    this.logger.verbose(`Chatwoot url: ${this.localChatwoot.url}`);
+
+    this.logger.verbose('Chatwoot loaded');
+  }
+
   public async setChatwoot(data: ChatwootRaw) {
     this.logger.verbose('Setting chatwoot');
     await this.repository.chatwoot.create(data, this.instanceName);
@@ -429,6 +462,17 @@ export class WAStartupService {
           statusCode: DisconnectReason.badSession,
         });
 
+        if (this.localChatwoot.enabled) {
+          this.chatwootService.eventWhatsapp(
+            Events.QRCODE_UPDATED,
+            { instanceName: this.instance.name },
+            {
+              message: 'QR code limit reached, please login again',
+              statusCode: DisconnectReason.badSession,
+            },
+          );
+        }
+
         this.logger.verbose('Sending data to webhook in event CONNECTION_UPDATE');
         this.sendDataWebhook(Events.CONNECTION_UPDATE, {
           instance: this.instance.name,
@@ -442,6 +486,17 @@ export class WAStartupService {
           status: 'removed',
         });
 
+        if (this.localChatwoot.enabled) {
+          this.chatwootService.eventWhatsapp(
+            Events.STATUS_INSTANCE,
+            { instanceName: this.instance.name },
+            {
+              instance: this.instance.name,
+              status: 'removed',
+            },
+          );
+        }
+
         this.logger.verbose('endSession defined as true');
         this.endSession = true;
 
@@ -472,6 +527,16 @@ export class WAStartupService {
         this.sendDataWebhook(Events.QRCODE_UPDATED, {
           qrcode: { instance: this.instance.name, code: qr, base64 },
         });
+
+        if (this.localChatwoot.enabled) {
+          this.chatwootService.eventWhatsapp(
+            Events.QRCODE_UPDATED,
+            { instanceName: this.instance.name },
+            {
+              qrcode: { instance: this.instance.name, code: qr, base64 },
+            },
+          );
+        }
       });
 
       this.logger.verbose('Generating QR code in terminal');
@@ -512,6 +577,17 @@ export class WAStartupService {
           status: 'removed',
         });
 
+        if (this.localChatwoot.enabled) {
+          this.chatwootService.eventWhatsapp(
+            Events.STATUS_INSTANCE,
+            { instanceName: this.instance.name },
+            {
+              instance: this.instance.name,
+              status: 'removed',
+            },
+          );
+        }
+
         this.logger.verbose('Emittin event logout.instance');
         this.eventEmitter.emit('logout.instance', this.instance.name, 'inner');
         this.client?.ws?.close();
@@ -626,6 +702,7 @@ export class WAStartupService {
     this.logger.verbose('Connecting to whatsapp');
     try {
       this.loadWebhook();
+      this.loadChatwoot();
 
       this.instance.authState = await this.defineAuthState();
 
@@ -817,6 +894,14 @@ export class WAStartupService {
       this.logger.verbose('Sending data to webhook in event CONTACTS_UPDATE');
       await this.sendDataWebhook(Events.CONTACTS_UPDATE, contactsRaw);
 
+      if (this.localChatwoot.enabled) {
+        await this.chatwootService.eventWhatsapp(
+          Events.CONTACTS_UPDATE,
+          { instanceName: this.instance.name },
+          contactsRaw,
+        );
+      }
+
       this.logger.verbose('Updating contacts in database');
       await this.repository.contact.update(
         contactsRaw,
@@ -940,6 +1025,14 @@ export class WAStartupService {
       this.logger.verbose('Sending data to webhook in event MESSAGES_UPSERT');
       await this.sendDataWebhook(Events.MESSAGES_UPSERT, messageRaw);
 
+      if (this.localChatwoot.enabled) {
+        await this.chatwootService.eventWhatsapp(
+          Events.MESSAGES_UPSERT,
+          { instanceName: this.instance.name },
+          messageRaw,
+        );
+      }
+
       this.logger.verbose('Inserting message in database');
       await this.repository.message.insert(
         [messageRaw],
@@ -978,6 +1071,14 @@ export class WAStartupService {
         this.logger.verbose('Sending data to webhook in event CONTACTS_UPDATE');
         await this.sendDataWebhook(Events.CONTACTS_UPDATE, contactRaw);
 
+        if (this.localChatwoot.enabled) {
+          await this.chatwootService.eventWhatsapp(
+            Events.CONTACTS_UPDATE,
+            { instanceName: this.instance.name },
+            contactRaw,
+          );
+        }
+
         this.logger.verbose('Updating contact in database');
         await this.repository.contact.update(
           [contactRaw],